Returns & Exchanges

At Wallaroo Hat Company, we want you to love your purchase and feel confident in your sun protection. If you are not completely satisfied, we offer a 30-day window for returns and exchanges on all unworn items with original tags attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack your hat in its original shipping box or a similar sturdy container to ensure it maintains its shape and structure during transit.

3

Attach Shipping Label

Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; your refund or exchange will be processed within 7-10 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing